The evaluation of satisfaction degree of commercial block is one of an important topic in city's construction of ecologi-cal civilization .By distributing 200 questionnaires ,the evaluation index system of the customer's satisfaction degree in commer-cial block is constructed from the aspects of business reputation ,neighborhood environment and neighborhood services .By dis-tributing 180 questionnaires ,the evaluation index system of the operator's satisfaction degree in commercial block is constructed from the aspects of block characteristics ,block environment and block services .And by usin...